Safe immediate steps
- Reduce water use until the condition is understood.
- Keep people and pets away from tanks, chambers, wet floors and electrical equipment.
- From a dry location, note the alarm light, sound and when it began.
- Do not enter a tank or pump chamber.
What the alarm may indicate
Possible conditions include high water, heavy use, a stuck float, failed pump, blockage, power or GFCI loss, damaged wiring, discharge trouble or a downstream system problem.
What not to touch
Do not reach into water, bypass a float or alarm, remove energized control covers, repeatedly reset a tripping breaker or enter a confined space.
Photos and information to send
- Address, town and ZIP
- Alarm panel and lights from a safe distance
- Pump area and water level if safely visible
- Dry outlet, GFCI or breaker area if safely visible
- Discharge point, when it started and current water use
How Carey’s investigates
Carey’s documents the reported condition, evaluates safe access, investigates accessible field components, identifies equipment, exposes buried access when scoped, and defines the repair or qualified partner needed. Calls are accepted around the clock; acceptance and arrival are not guaranteed.