Common conditions
- Pump not turning on
- Pump running but not removing water
- Pump constantly cycling
- Frozen, clogged or disconnected discharge line
- Outlet, GFCI, breaker or power concerns
- Backup pump missing, discharged or failed
Safe first steps
Keep people away from the wet area. Move valuables only when it is safe. Note whether the pump is silent, humming, cycling or running continuously. Do not test energized equipment while standing in water.
Property stabilization
Carey’s may support pump access, removal and replacement, discharge troubleshooting, temporary property stabilization and nonhazardous flood-damage debris removal within a defined scope. Qualified electrical, plumbing, sewage or remediation partners may be required.
What to send
- Address, town and ZIP
- Wide photo of the basement or crawlspace
- Pump basin and visible water from a safe location
- Discharge route and exterior outlet point
- When water started and whether it is still entering
Submitting information or calling does not guarantee acceptance, dispatch or arrival time.